Recommended of Microsoft 365 is a personalized recommendation feature that suggests the most suitable for your focus on next steps while keeping your work flows in the enterprise plan.
Role
Main designer (Myself)
-Audit recommended IAs -User testings -IA and user flows
-Visual assets -Design spec -Accessibility spec
With
1 PM
2 engineers
1 user researcher
1 content developer
User problem
Impact
Positive data
+4.17% increase in referrals from Recommended +2.16% increase from Home +2.93% increase in Recommended clicks
Less mis-clicks by users
This caused by updating the card as non-clickable except call to action button inside of it. Before then, users mentioned it is too hard to click the right button since the entire card itself was a click target.
